Thinking of maintaining an ever closer relationship with your customers and also recognizing the work of our employees who achieve the best customer ratings.
Kontik has one of the best BI tools in the market. Microstrategy (insert their logo) allows the creation of infinite reports, as well as unique customizations for each need. Through BI, the customer can program automatic reports, besides having a more effective management of their travel policy.
KMR is a report sent weekly and monthly with a compilation of the activities during that period. The customer is informed about the behavior of the trips made by their employees, the total expenses for products (flights, lodging and rent of vehicles), adherence to the system, to the travel policy, besides several other insights.
Client Review is a strategic meeting to review each customer’s travel behavior. It takes place quarterly, every six months and every year. During Client Review, Kontik presents opportunities for cost savings and insights for a better travel policy management. This is a Kontik differential for our customers.
In addition, we present a “business plan” with several actions to be implemented during the next period to be defined between the relationship manager and travel management.
While thinking of maintaining an even closer relationship with our customers and also recognizing the work of our employees who achieve the best customer ratings, Kontik has created a specific communication channel to receive criticism, praise and suggestions. At 3K (Kontik Kustomer Kare), all feedback is sent by customers and analyzed by a team focused on creating the best solutions for their demands, as well as rewarding the best performance during the period.
Saving Plus is a product developed by a specific department to check if there are tickets, lodging or rental cars cheaper than those chosen by customers, via OBT. In addition to always looking for the best options, Kontik also generates monthly reports, with the balance of how much the customer saved in the period, with the help of our consultants.
In addition to an exclusive team specialized in attending vice presidents, the VIP service has a landline telephone, cell phone and email to be exclusively used by this public during business hours. The VIP service also offers a department responsible for ensuring that the bookings made for travelers classified in this group are within Kontik quality standards.
Technology and Mobile
Kontik has integration with various ERP systems. This enables an effective and automated management of all processes related to corporate traveling. In addition, the agency is working to offer all its solutions via mobile.
Created to provide a greater security and comfort for all our customers, the emergency service is available every working day from 6:00 p.m. to 8:00 a.m., and 24 hours on weekends and holidays. Through it, customers can ask questions or report some relevant fact on their trip that is in progress, request an emergency trip, receive the best guidelines and also reschedule (according to their travel policy).
Management system and events
In addition to Kontik Easy (event management through an online tool), Kontik Events has a dedicated team with the expertise to attend national and international events, with processes and management reports for all stages of the request, ending with Customer Review and Saving Plus delivery.